Privacy Policy

Last updated: 24 September 2026

1. Introduction

Lucid Windows (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number.
• Service information — property address, access notes, booking details.
• Technical data — IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

• Provide and manage our window cleaning services.
• Respond to enquiries and booking requests.
• Send appointment confirmations and service updates.
• Improve our website and customer experience.
• Meet legal and regulatory obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract — to provide the services you request.
• Legitimate interests — to operate and improve our business.
• Consent — for optional communications or cookie usage.
• Legal obligation — where required by law.

5. Data Sharing

We do not sell your data. We may share information with:

• Trusted service providers (e.g., email systems, hosting providers).
• Regulators or authorities where legally required.

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal requirements, or business purposes.

7. Your Rights

You have the right to access, correct, delete, or restrict your personal data. You may also object to processing or request data portability.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@lucidwindows.co.uk